I entered an incorrect shipping address

The fastest way to correct the mistake is to cancel the order yourself, as long as the order has not been processed for dispatch. Simple visit Order Status page and click "Cancel Order". Please note that you can only do this before the order is processed for imminent dispatch. Your order may have been collected by courier even before the shipment confirmation is sent and order status updated, therefore you may not be able cancel the order even before a shipment confirmation is sent.

Once you cancelled the order, simply click "Reorder" and correct the shipping address during the final checkout process.

What if I can no longer cancel the order?

If your order is processed for imminent dispatch, you may no longer cancel the order. Please contact us immediately so that we could notify the courier of an updated delivery address.

1) During transit, we can contact the courier, and attempt to update your address. We endeavor to redirect the package for you. Please note despite our efforts, redirection is not guaranteed by the courier. You may also want to contact your local courier service hotline to let them know the mistake.

2) When out for delivery, the courier will contact you via the phone number you provided, if they were unable to find your address.

NOTE: If redirection attempt is failed, and the incorrect address does exsit, your order may be delivered to the wrong address you entered. In such case it is your responsibility to to recover the package from that address.

Re-ship 

We can re-ship orders that are returned to us due to incorrect addresses entered by customers, provided that the cost of re-shipping is paid for by the customer. If an order is returned to us due to incorrect address entered by you, and you no longer want the item(s), we will issue you a refund minus 1) 15% restocking fee, OR 2) the shipping cost that itemized on your original order, WHICHEVER is higher.